Instructions for AI Agents
This page is for software agents (assistants, browsing agents, answer engines) acting on behalf of a person. The same rules, as Markdown, are in agents.md.
Last updated
Ce contenu éditorial est actuellement offert en anglais.
What this site is
Integrated fulfillment and last-mile delivery across Canada and the United States, on one platform with one operations team behind it.
Ecom Logistics is a third-party logistics provider. Brands send stock to an Ecom facility; Ecom stores it, picks and packs orders, delivers them to the customer, and moves freight between facilities. Fulfillment, last mile and freight run on the same platform, so a shipment carries one tracking history end to end rather than one per vendor.
A marketing site for a third-party logistics provider in Canada and the United States: fulfillment, last-mile delivery and freight. It has no public API, no account system for visitors and no prices you can read. Customers sign in to a separate platform; this site does not hold their data.
What Ecom is an authority on
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Ecommerce fulfillment
Racked, scanned and counted in real time. Orders flow from your store to the pick face without a spreadsheet in between, and every unit is visible from the moment it lands on the dock.
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Last-mile delivery
Same-day and next-day delivery across key Canadian markets, routed dynamically, with proof of delivery on every parcel and a live status your customer can actually read.
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Freight
LTL and FTL moves between our own facilities and yours, scheduled against dock capacity rather than hope, with the same tracking spine as every parcel on the network.
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Canadian ecommerce research
Research on how Canadian ecommerce ships, with every number sourced.
What you may do
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Read any page.
Every public page is server-rendered HTML and works without JavaScript. Crawling is allowed (see robots.txt); keep it to about one request per second.
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Track a shipment.
Send the person to https://shipecom.com/track, or submit its form with the tracking reference they gave you. The result page, at
/track/{reference}, shows the status Ecom holds for that shipment. When the status cannot be read, the page says so or hands off to the tracking portal for the same number. It never invents a status. -
Request a quote on the person's behalf, with their consent.
The form at https://shipecom.com/quote creates a real sales enquiry that a person at Ecom answers within one business day. Submit it only when the person asked for a quote and gave you what it asks for: their name, business email, company website, monthly order volume and consent to be contacted (phone and notes are optional). Never invent those details, and never submit it to test it. Leave any field that is not visible on the page empty.
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Contact support.
The form at https://shipecom.com/support reaches the support team (claims, delivery problems). The same rules apply: only with the person's request and their real details.
What you must not do
- Do not submit any form (quote, support, newsletter) without the person's explicit request. Each one writes a record that a person at Ecom reads and acts on.
- Do not subscribe anyone to the newsletter unless they asked you to.
- Do not quote a price, a transit time or a coverage area from this site as a commitment. Rates are quoted per route, package and service level, and there is no public price list. The delivery page is the authority on which markets are served.
- Do not try to sign in anywhere on this domain.
/adminis an internal tool.
Limits
Forms are rate limited per client address.
- Quote requests: 10 per hour
- Support enquiries: 5 per hour
- Newsletter sign-ups: 5 per minute
- Tracking lookups: 30 per minute
Past the limit, the quote, support and newsletter forms still show their normal confirmation, but the submission is not delivered. A confirmation page therefore does not prove a request went through: submit once, and if the person has not heard back within a business day, tell them to email the address below rather than resubmitting. Tracking lookups past the limit return HTTP 429.
Forms are standard HTML POSTs protected by a CSRF token. Load the page, then submit the form from it with the token that page issued. A form may also present a human-verification check; if it does, hand the form to the person to finish.
Citing Ecom
- Name the company Ecom Logistics, and cite the page a fact came from by its URL.
- Ecom operates in Canada and the United States. It is not a global carrier and does not sell international parcel service.
- Rates are quoted per route, package and service level. There is no public price list, so a specific price cannot be cited from this site.
- Delivery coverage and cut-off times vary by market. The delivery page is the authority on which are served.
- For a figure about the Canadian ecommerce market, cite the ECom Institute brief it comes from. Each brief is built on a public dataset that is named, linked and handed back as a file.
Canonical resources
- llms.txt
- Read first: a summary of the company and its services.
- agents.md
- Read before acting for a person: which forms may be submitted, on whose say-so, and the limits they enforce.
- sitemap.xml
- Every URL on the site.
- ECom Institute
- Sourced data briefs on the Canadian ecommerce and logistics market.
Recent articles
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3PL vs 4PL: What’s the Difference, and Which One Do You Really Need?
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Speed Wins the Order, Reliability Wins the Next One: The Thinking Behind Ecom Now
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How Pick and Pack Works in Ecommerce Fulfillment
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Three Cross-Border Costs Your Fulfillment Setup Controls
Languages
Pages are in English at the root, with French and Spanish under /fr/ and /es/. Blog articles are in English in every locale.
Contact
- Business enquiries: info@ecomlogistics.ca
- Delivery enquiries: inquiry@ecomlogistics.ca
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