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Ecom Logistics

How can we help?

Most delivery questions are answered fastest by the tracking page. If you need a person, the routes below reach the team that handled your shipment.

A support counter with a cobalt front: an open carton being closed, a hand scanner in its cradle, tape, and shelving with cartons and a cobalt tote behind it

Where is my parcel?

Track it with the number from your shipping confirmation and see every scan on the shipment. Track a parcel

Something arrived damaged or missing

Report it with your tracking number and we will take it up with the team that handled the shipment. Report a problem

Questions about a delivery

Delivery windows, missed attempts, proof of delivery and address changes. Read the FAQs

You ship with us

Account, invoicing and service questions go to your account contact, not to this page. Contact us

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Send us a message

Tell us what happened and include your tracking number if you have one. A member of the delivery team replies by email within one business day.