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Ecom Logistics

Ecommerce fulfillment built for 1,000+ orders a month

D2C, B2B retail and Amazon order fulfillment in Canada, with same-day dispatch for eligible orders received before cutoff.

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An open shipping carton packed with a folded garment, a jar and a boxed item on tissue paper, with an insert card and a blank label above it, and three sealed parcels in different colours behind

Order fulfillment for D2C, B2B retail and Amazon

One 3PL partner, one inventory pool, one team. Built for brands outgrowing their own warehouse or their current fulfillment provider.

Ecommerce fulfillment

D2C orders across your connected channels

Shopify and WooCommerce orders, subscription boxes and custom packaging. Kitting and inserts are prepared to your specification, with visibility from order intake to dispatch.

B2B retail fulfillment

Retail requirements built into the workflow

EDI and routing-guide requirements, pallet preparation, labels and advance ship notices. LTL and FTL support bulk distribution to your retail accounts.

Amazon FBA and FBM

Prep, compliance and replenishment

FBA labelling and carton preparation for shipments into Amazon, plus merchant-fulfilled orders from stock held with Ecom. The order connection and channel requirements are confirmed during setup.

Closer to your customers across Canada and the US

Ecommerce fulfillment centres in Toronto and Vancouver, US fulfillment centres in Philadelphia, Dallas and LA, plus last mile delivery hubs across Canada.

Operational capabilities built for performance

  • Inbound and warehousing

    Structured receiving, cross-docking where appropriate and organised storage prepare inventory for the orders that follow.

  • Pick, pack and ship

    Scan checks and packing quality control help catch errors before dispatch. Packaging, kits and inserts follow the requirements agreed for your products.

  • Inventory management

    Stock tracking, multi-location visibility and inventory updates across connected channels help your team distinguish available stock from units already committed to orders.

  • Returns management

    Inspection, restocking and inventory updates stay within the fulfillment operation. Your product-condition rules determine which items can return to sale.

Shopify WooCommerce ShipStation ShipHero Logiwa Amazon eBay Walmart Open API

Connects to the systems you already run

See every integration

How the platform connects

What happens after your customer clicks buy

Every order runs the same six steps, and every step writes an event your team and your customer can see. Moving your operation onto the network follows the same line, agreed stage by stage before the first receipt.

  1. Order received

    The order arrives through your connected store or order platform, ready for allocation and picking.

  2. Stock allocated

    Inventory is reserved against a scanned location and the count updates in your dashboard.

  3. Picked and checked

    Scanned through the pick, then quality checked against the order before it is packed.

  4. Packed to spec

    Packed to your packaging and insert rules, labelled and staged for the right lane.

  5. Out for delivery

    Routed on the day's real volume, with a tracking event your customer can read.

  6. Delivered

    Closed out at the door with a timestamped photo on the order record.

Carrier agnostic, with our own fleet where it counts

Carrier selection follows your cost and service requirements. Where Ecom runs its own last-mile routes, qualifying orders can move from fulfillment into same-day delivery, with tracking and proof of delivery. Ecom Freight supports inbound stock and cross-border replenishment between Canada and the US.

  • Inventory and order visibility across channels
  • D2C and retail orders on the same operation
  • Packing and kitting to your brand specification
  • Fulfillment connected to delivery and freight
Sq ft of warehouse space
250,000 +
Packages delivered
23 M+
Vehicles in the fleet
500 +
Of Canadian households reachable
65 %

What merchants ask first

What do you need from us to get stock in?
We confirm the inbound receiving requirements and packing specification during setup. An advance ship notice (ASN) tells the warehouse what to expect, so quantities and discrepancies can be checked when stock arrives.
Do we have to move all of our inventory?
You can discuss a phased start by channel or product line. The transfer plan needs to account for open orders and stock availability so both operations know which inventory they can ship.
How does our store know what is on the shelf?
Your store receives inventory updates through its supported connection. During setup, we review how available stock, allocated orders and returns should be reflected in your channels.
Can you handle retail POs as well as web orders?
Yes. D2C orders and B2B retail purchase orders can use the same inventory pool. Retail accounts also need their own EDI, labelling and routing-guide requirements agreed before the first shipment.
How are fulfillment orders dispatched?
Orders are assigned the outbound service agreed for your programme. That can include carrier shipping, Ecom delivery where available, or freight for retail and bulk orders. Same-day dispatch depends on the cutoff and stock being ready.

Services that support your fulfillment programme

Tracking a parcel someone sent you? Our support pages are here.

Tell us what you ship and we will build the plan

Share your monthly order volume and SKU count, including peak-season demand and any special handling. We will review your requirements, discuss the service plan and prepare pricing.

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