Report a problem
Damaged packaging, damaged contents, a short delivery, or a shipment marked delivered that never arrived. Send it to the delivery inbox with the detail below and it can be looked into on the first reply rather than the third.
What to include
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1
The tracking number for the shipment.
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2
What is wrong: damaged packaging, damaged contents, a short delivery, or a shipment marked delivered that did not arrive.
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3
Photographs, where there is damage to show. The outer packaging as well as the contents.
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4
Who the sender is, if you are the recipient rather than our customer.
Timeframes and eligibility are set by the agreement between Ecom and the sender, so they are not published here. If you are the recipient rather than our customer, tell the sender as well: the shipment is theirs and any resolution goes through them.
Send it here
Put the tracking number in the subject line.
inquiry@ecomlogistics.caNot sure anything is wrong yet? Check the scans first, track the shipment.