Subscription box fulfillment around your shipping schedule
Subscribers expect a box on a schedule. Components, packaging and subscriber changes need to be ready before the build starts, so kitting and dispatch can be planned against the date you have communicated.
Plan the work before the shipping run
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Kitted before the window, not during it
Build kits ahead of the shipping window where the component stock and subscriber count allow it. Agree the kit specification and how each variant will be held before the run.
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The count is known in advance
You know your active subscriber number before we do. Send it early and the kitting run is sized to it, which avoids both a shortfall and a pallet of boxes for members who churned.
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Subscriber changes need a cutoff
A cancellation before dispatch is an order update, not a return. Agree when address and subscription changes can still be applied, then handle any returned parcels through the returns process.
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Variants without a second run
Preference or size variants need distinct kit SKUs and component quantities. Plan each build against demand so one variant does not use the stock reserved for another.
Built for the run, not the average day
23M+ Packages delivered
- 3
- services on one network
- 2
- countries served
- 1
- operations team
Fulfillment, freight and last-mile delivery, run on a single system of record.
Canada and the United States, covered by the same network and the same operations team.
The team that receives your stock is the team that answers when a shipment needs attention.
What brands ask
- How far ahead do you need the components?
- Earlier than most brands expect, because kitting is the long pole. Get the components to us with enough runway to build the kits before ship week and the run itself is straightforward.
- Can you handle the ship-day spike?
- That is what the kitting is for. Building ahead converts the spike from a picking problem into a dispatch one, which is far easier to absorb.
- What happens to unshipped boxes?
- They stay as kit SKUs and go out to new subscribers, or get broken back down to components if the promotion is over. Either way they are counted, not written off.
Elsewhere
Tell us about the run.
How many units, how many variants and the date they have to ship by. We come back with how we would build and dispatch it.